Refund Policy

1. Overview

At Anthony's Coal Fired Pizza, your satisfaction is our highest priority. We are committed to delivering exceptional coal-fired cuisine and outstanding service to every customer. This refund policy outlines our dedication to customer satisfaction and the circumstances under which refunds may be provided.

We understand that occasionally, despite our best efforts, there may be instances where our products or services do not meet your expectations. In such cases, we strive to resolve any issues promptly and fairly, ensuring that every customer leaves satisfied with their Anthony's experience.

Our refund policy applies to all food items, beverages, catering services, and other products offered through our restaurant, delivery service, and online ordering platform.

2. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

3. Non-Refundable Items

The following items and services are generally not eligible for refunds:

• Gift Cards and Promotional Items: All gift card purchases are final and non-refundable.
• Special Event Catering Deposits: Non-refundable deposits for large catering orders (refundable portion subject to cancellation policy).
• Customized Orders: Specially prepared items made to customer specifications that were prepared correctly.
• Change of Mind: Orders that were prepared correctly but no longer wanted by the customer.
• Third-Party Delivery Issues: Problems caused by third-party delivery services beyond our control (though we will work to resolve them).

4. Refund Process

Follow these simple steps to request a refund:

5. Refund Methods

Refunds will be processed using the following methods and timeframes:

• Credit/Debit Cards: Refunds will be credited back to the original payment method within 3-5 business days.
• Cash Payments: Cash refunds will be provided immediately at the restaurant location with proper documentation.
• Digital Wallets: Refunds to digital payment methods (Apple Pay, Google Pay) typically process within 1-3 business days.
• Store Credit Option: Customers may opt for store credit with an additional 10% bonus value for future orders.
• Confirmation: All refunds will be confirmed via email with a reference number for your records.

6. Exchanges

In many cases, we can offer exchanges as an alternative to refunds:

Exchanges are often preferred as they allow us to immediately address your concerns while ensuring you still enjoy our coal-fired specialties. Our team will work with you to find the best solution for your situation.

7. Damaged or Defective Items

We take special care with damaged, defective, or quality-compromised items:

• Delivery Damage: Items damaged during delivery are immediately replaced or refunded at no cost.
• Temperature Issues: Cold food that should be hot, or other temperature-related problems qualify for immediate replacement or refund.
• Quality Concerns: Any food safety or quality issues result in immediate refund and investigation to prevent future occurrences.
• Documentation: Photos of damaged items help us improve our processes and qualify for expedited refunds.

8. Contact Information

For all refund requests and customer service inquiries, please contact us through any of the following methods: